Scattered services
Requests, approvals, expenses and knowledge lived in different tools with different rules.
Ambev Service Portal
A portal that brings together service requests, the knowledge base, community and corporate news for more than 137,000 employees worldwide.
The challenge
Many tools, no common front door.
Ambev’s people used separate places to open requests, report IT problems, find answers and follow company news. Each one looked and worked in its own way.
Search came up short
People had to know where something lived before they could find it.
News got lost
Corporate news, birthdays and pending tasks had no shared home in the employee’s day.
The process
Two portals, one design language.
Map the services
Grouped what employees need into offers, IT problems, knowledge and the Colabora community.
Shape the homes
Designed the .now service home and the Click home for news, pending items and shortcuts.
Build the system
Defined colors, type, icons, buttons, forms, loaders and footer as a shared component set.
Prototype by profile
Built desktop and mobile prototypes for requests, search and access management.
The solution
Ask once, find it all.
A personal greeting and one search bar open both portals. Results bring offers, articles and community posts together, and the home shows open requests at a glance.
01 / 05Final UI — .now home
The outcome
One place to start the workday.
A single search
One field reaches the offer catalog, the knowledge base and community discussions.
Work in view
Open requests, reimbursements and drafts show up right on the home page.
A shared look
Both portals use the same components, so moving between them feels familiar.