Vivo Digital Signature Platform — final user interface shown on a laptop
SaaSHR TechUX/UI

Vivo Digital Signature Platform

Vivo needed a secure way to send, sign and track HR documents at scale. The platform manages envelopes for terminations, voluntary resignations and custom flows, with multi-party signing, notifications and a dashboard that shows where every document stands.

Client

Vivo (Telefónica)

Industry

Telecom · HR

Platform

Web platform

Role

UX/UI Design · Prototyping

High-stakes documents, manual follow-up.

Termination and onboarding paperwork involves managers, employees and witnesses. Tracking who signed, who refused and what was still pending required manual effort and created risk.

Challenge 01

Multiple signers

Manager, employee and witness roles with different rules per flow.

Challenge 02

Sensitive moments

Offboarding communications needed clarity and care.

Challenge 03

Status visibility

HR teams needed to see every envelope’s state at a glance.

Model the flows, then the screens.

01

Requirements

Requirements and edge cases mapped for each envelope type with HR.

02

Flows

Simple, custom and voluntary-resignation sending flows plus signing journeys.

03

Wireframes

Low-fidelity structure validated before visual design.

04

Components

A dedicated library of modals, envelopes, notifications and statuses.

Send, sign and track in three steps.

A guided sending wizard (signers, information, documents), an envelope list with clear statuses and a home dashboard summarizing available kits, pending sends and refusals.

Paperwork that moves itself.

Outcome 01

End-to-end tracking

Every envelope’s status visible from sending to signature.

Outcome 02

Fewer errors

Role-based steps guide each signer to the right action.

Outcome 03

Ready to grow

Modules prepared for AI assistance, mobile and integrations.

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