Many services, many doors
e-Brat, BOPM, 190 Integrado and the job board each had their own entry point and their own way of working.
PMERJ Digital Services Portal
A citizen portal for PMERJ, Rio de Janeiro’s Military Police, bringing online accident reports, police report copies and job openings to one place, with gov.br login and a dedicated area for officers and their families.
The challenge
Police services, scattered online.
Citizens looking for a police report copy, an accident record or a job opening at PMERJ had no single place to start. Each service lived on its own.
Different kinds of users
Citizens, applicants, and officers with their families all need the portal, with different things to see.
Login had to feel safe
Identification needed to go through gov.br, the federal login people already use for public services.
The process
One front door, then each service.
Map the services
Listed every service and link the portal had to hold, from forms to phone directory, FAQ and service charter.
Split public and logged in
Designed a public home, the gov.br login step and a logged-in home with the user’s requests and applications.
Design each service form
BOPM, e-Brat and 190 Integrado got their own request pages, built from the same form patterns.
Build the job board
A talent bank with open and closed calls, filters, and a step-by-step application form.
The solution
Every PMERJ service in one portal.
The portal opens on the four main services and a quick FAQ. After login, people track their requests and job applications from the same header.
01 / 06Final UI — public home
The outcome
Fewer places to look.
Four services up front
e-Brat, 190 Integrado, BOPM and the talent bank sit side by side on both public and logged-in homes.
gov.br sign-in
Citizens log in with gov.br, and a separate entry lets officers and their families reach their own area.
Requests and applications
Logged-in users follow each request’s activity and see the calls they applied to in My Applications.