Many service areas
Provider network, finance, requests, extra programs and support each had their own rules and forms.
Saúde Petrobras Portal
A ServiceNow Customer Portal for Petrobras’ health plan, making it easier for beneficiaries and their families to request services, check information, receive notifications and get support.
The challenge
A big plan needs a clear front door.
Beneficiaries had to handle requests, reimbursements, member cards and support across a wide set of services. The portal had to put all of it in one place.
Requests in the dark
After opening a request, people needed to see its phase, its deadline and any reply.
A wide audience
Employees, retirees and dependents use the portal, so text size and contrast controls mattered.
The process
Sort the services, then the screens.
Group the services
Organized the catalog into six menu areas and a footer that lists every service.
Design the dashboard
Brought profile data, open requests, payments and quick links onto one home page.
Shape the request flow
Built a category-based catalog for new requests and a detail page with an activity feed.
Fill the profile
Designed the card, personal, bank and contact data pages with notification preferences.
The solution
One portal for the whole plan.
A ServiceNow portal with a dashboard home, a request catalog, request tracking, provider search, finance pages and a full profile area.
01 / 06Final UI — dashboard home
The outcome
Easier to ask, easier to follow.
Requests you can track
Each request shows its number, phase, estimated date and a feed for messages and attachments.
Family in one profile
Holders see their own card and their dependents’ cards and can print them from the profile.
Built for every reader
Font size and contrast controls, favorites and a satisfaction survey sit across the portal.