Diverse audience
From active employees to retirees, every screen had to be legible and forgiving.
Saúde Petrobras App
Saúde Petrobras manages the health plan of Petrobras employees, retirees and their families. The project redesigned the beneficiary experience into a mobile-first app: virtual card, reimbursement previews and requests, financial statements, news and an accredited-network search.
Critical services, buried in complexity.
Members dealt with dense regulatory content, many service types and an audience that includes retirees. Key tasks such as reimbursements and card access had to become simple without losing compliance.
Regulated content
Health-plan rules and tax information required precise, compliant wording.
Many journeys
Card, reimbursement, financial, network and ombudsman flows in a single product.
Design the everyday tasks first.
01
Audit
Inventory of portal services and feedback from the health-plan team.
02
Prioritize
Card, reimbursements and requests became the core of the home screen.
03
Prototype
High-fidelity mobile flows for authentication, push, search and news.
04
Iterate
A structured backlog of improvements gathered from business areas.
Everything a member needs, from the home screen.
A personal greeting, quick-access shortcuts, the virtual card, recent reimbursements and requests — plus voice-ready search and a clear bottom navigation.
Health benefits that fit in a pocket.
Self-service
Card, reimbursements and requests available without calling support.
Inclusive by design
Large type, clear hierarchy and plain language for every age group.
Roadmap-ready
A prioritized list of improvements for future releases.